Frequently Asked Questions About Your Heating & Cooling System
Do you have financing?
Pleasant Air Inc. works very closely with Wells Fargo Financial Bank and will gladly assist you with the process, the paper work, and provide the answers to any questions you may have, before and along the way. Many of our customers have benefited from this option. Click here to go to our payment page. When you click on the Apply For Financing button you will be taken to their secure site where you will find information including account agreements and disclosures. You may then apply on line directly with them.
Do you offer rebates?
Pleasant Air is in good standing and is highly recognized by all the utility companies and we will simplify the process in assisting you to qualify and receive their current rebate offers.
Click here to find any current Federal Tax Credits.
Do you offer discounts or specials?
Our current Special Offer is extended to our Military Personnel, active or retired, and is 10% off any service call, regardless of time of day. Please contact us for all the details.
What are your regular business hours?
Our regular business hours are 8am to 5 pm – Monday through Friday.
How much is a service call after your regular business hours?
An after-hours call is 1.5 times the regular business hours rate. You may call or contact us for the current regular rate.
What is your service agreement all about?
Our most popular service agreement includes twice a year inspections of your heating and cooling system. We will customize an agreement for you should you have special needs. For example: You have 14 foot high ceilings and that’s where your builder in his wisdom decided to place the air filters that you would like to change out or clean more often than twice a year, and you are not especially fond of heights. As always there is no fee or obligation for an estimate for any special needs that you may have. Call or contact us to schedule a time for your free estimate.
How often should I change my air filters?
Wow. This could easily be the #1 question of all time and the answers you may have received in the past, were probably something like: once a month, once every three months or even longer in between, with a certain type of air filter. While those people were well intentioned, and that answer was probably correct in most situations, the fact of the matter is this: There is no common time frame that meets or serves the needs of all homes and lifestyles, especially when you are using a basic air filter. You may have a pet that just can’t wait until tomorrow let alone next month, to share a little more of their furry coat with you. Pleasant Air specializes in providing you with an air filtration system that will best suit your needs and assure you of a healthier indoor environment.
What is your service and repair warranty?
Pleasant Air warranties all repairs made by us for at least ninety days, and longer in certain situations.
What does SEER mean?
SEER is an acronym for Seasonal Energy Efficiency Ratio which is defined by the Air Conditioning, Heating and Refrigeration Institute in its standard ARI 210/240, Performance Rating of Unitary Air-Conditioning and Air-Source Heat Pump. Other acronyms that are closely related include; EER, COP and HSPF. We will address all these terms in a future blog issue, so bookmark us and return for the latest information. The Bottom Line is this; the higher the unit’s SEER rating the more energy efficient it is.
Where do I find the answer for a question not listed here?
As we all may have different needs and preferences, the questions and answers can also be many in number. When you read or hear us talk about “Customizing a System for you”, this means that our staff is knowledgeable and up to date with all the factual information that you may need. Contact us today and put our expertise to work for you.
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