Today Matt came to my home for a pre season unit check. He was on time, pleasant, polite and well informed. I have had many service people in my home over the years but he was an absolute gem. He answered all my questions and even changed the filter for me. Pleasant Air is a great company and he is surely a great representative for them.
October 5, 2017
We just wanted to let your office know that the young man you sent over to fix our AC on Saturday was a delight. He explained everything to us so we could understand what he was doing.
Mr. & Mrs. Maxwell C. June 22, 2016
Just a note to tell you what a capable and nice young man Matt is. He did my maintenance in March. I had my filters and he gladly changed them.
I sincerely feel Matt is an asset for your company. I enjoy doing business with you.
Carole M. June 22, 2016
Matt was very professional and able to explain lots of things around the system to me. I'd like to pass along his good work to your attention as well.
Mawn G. June 22, 2016
Thank you for your prompt and professional service. I will definitely recommend you to all of our friends. You saved the day for us.
Pat W. June 22, 2016
I want to praise you and thank you for how my cooling problem was taken care…I called you about 9AM. The service man was here within an hour. He checked and said he would have to order a part. I thought this would take days. He was back within an hour. He had been to Wilmington for the part. Another repairman came to help and by 2:30PM we had cold air again.
The reason I appreciate this so much was the facts that this was the hottest day we have had this year and that I am 88 years and I suffer greatly from high heat. I could not even imagine how I would make it during the night.
Bless this service man and Pleasant Air! Many thanks!
William September 17, 2015
I called to let you know how much I appreciated Mark and Larry's attention to my issue. They were both professional and knowledgeable.
Jerry J. September 28, 2016
I just wanted to tell you how enjoyable your workers were the past few days. They explained things to me, they were polite and they didn’t waste any time. Their names were Ken and Jim. Thank you for sending them here to install the air conditioner.
Clarice September 17, 2015
We are a long time customer with Pleasant Air and we recently had an emergency.
Your employee Jim serviced our home. I want you to know that he was one of the nicest, most accommodating people that has ever worked for us. He deserves your commendation.
Glen O. June 22, 2016
Thank you to Lee and Jimmy for all your hard work and professionalism. Great job - Great guys.
Elizabeth B. June 22, 2016
Thank you to Lee for his prompt and courteous attention to my moms AC repair.
Don L. June 21, 2016
I just wanted to let you know that I appreciated what you did for my daughter Nicole. It is nice to know that there are still caring people in this world. Thank you so very much.
Jackie H. June 22, 2016
Just a short note to let you know now satisfied we are with our new Trane. It works beautifully and your workmen were professional and courteous.
Clare September 17, 2015
A few weeks ago our AC unit failed and needed to be replaced. A friend of ours that lives in the same neighborhood had recently replaced his unit by your company and highly recommended your services.
We decided to follow his advice and contracted your company to replace our unit. We are pleased to say that our friend was absolutely right. The work was performed strictly as scheduled and in a very professional manner.
Needless to say that we are in a situation to highly recommend your services to whomever has a need.
Jorge & Maria B. June 22, 2016
I want to thank all at Pleasant Air from the beginning of customer service to repair tech. All did a great job with quick response and helpfulness. Thank you all.
John J. June 22, 2016
Just called to say that David W. and Larry deserve a raise. They were very professional and polite. Even went the extra mile and made sure to wipe off scuff marks.
Mary Ann S. February 27, 2017
I called to commend Larry for a job well done. He has great customer service skills. I appreciate the time he took to answer questions and to troubleshoot my problem.
Cathy H. September 28, 2016
Matt was very thorough and did an amazing job at my home. I have always had the best experience with your technicians and staff, but wanted to let you know that he gave exceptional service.
Amelia P. September 29, 2016
I really appreciated the thorough job Mark did on the duct inspection.
Elizabeth B. June 22, 2016
I had to write this note to say how pleased I was with your service department and installers.
My compressor went off Friday and I called your company for a price quote. Your estimator came and gave me a reasonable price to replace the unit. On Monday two fine workers came and installed my unit. They were very professional and neat workers. I was back in service in just one day.
Thank you for a job well done.
Frank September 17, 2015
Many, many thanks to you and your staff for arranging with Trane Company to provide me with a new unit at no cost.
Over many years your company has provided me with excellent service and I have always been impressed by their courtesy & expertise. All those in this area who use your service & that I know are of the same opinion. I can’t remember the names of all your people who have been so cordial & helpful to me but Jim … and of course Larry is Mr. Pleasant Air.
Again, many thanks to all for taking such good care of me.
Del September 17, 2015
The folks at Pleasant Air were amazingly great with their service. When our AC system broke down yesterday, they had Lee, a really courteous technician over at our house within two hours…Thank you Pleasant Air…will recommend you with my eyes closed.
Kaydey September 17, 2015
I wanted to personally thank you for working with Mark and I as we decided what to do about our air conditioning problem. I think going all the way and getting the new unit was the right choice for us. Mike and the rest of the guys were a joy to work with; very professional and helpful. I certainly didn't envy them having to work in 95 degree conditions doing the installation. Again, thanks for all of you, personally, and Pleasant Air did for us.
Jean M. July 28, 2016
Last week we had a new heating and AC unit installed by your company and I wanted to compliment your team for a job well done. Todd had an impressive presentation. He was very knowledgeable with all his information, answered all of our questions and had a very respectful and cheerful demeanor. We appreciated David coordinating the installation date with us.
Mike and Gene did an exemplary job installing the unit. The weather was extremely hot and humid and not once did they complain. The job was done professionally by these two competent young men. They were conscientious with their work. This team of employees are a great asset to your company, good at their jobs and nice people.
Jerry T. July 28, 2016
With all the good things that have disappeared lately, excellence in service has become as rare as hot air at the North Pole, and, when encountered it deserves mention. This note is to mention just such an event by one of your service technicians.
We sincerely appreciate the service you render and the attention all of your personnel exhibit when maintaining our HVAC units.
We are happy customers! Thank you.
Anne and Ed September 17, 2015
Thank you for your great service and thanks to to Lee for the late night call and his friendly service.
Ed & Jane P. June 22, 2016